Installation
and operation

manual. Print version

терморегулятор terneo sx
In the box: thermostat, temperature sensor with connected wire, installation and operation manual, the packing box

Content

Content

Purpose

Purpose

Smart Wi-Fi thermostat terneo bx ‍is designed for remote control of underfloor heating. Its intelligent features allow you to save up to 50% by maintaining a comfortable temperature only when needed.

‍Download terneo app or create an account on the my.terneo.ua

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‍Thermostat terneo bx is suitable for controlling underfloor heating based on:
— Heating cable, heating mats, and infrared film;
— Water pipes. The water floor heating is controlled by a thermo-electric servo with an operating voltage of 230 V. The servo can be normally closed or normally open. When connecting a normally open actuator to the terneo, activate the Normal-ly Closed (NC) function in the terneo Mobile App;
— Electric convectors, infrared panels. Heating control is carried out by placing the floor temperature sensor in the air.

When power is lost, all thermostat settings and heating schedule are stored in the thermostat's non-volatile memory, and the clock will continue to operate from the internal power supply for three days.

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Technical data

Technical data

Maximum load current (for category AC-1)
32 А (max 40 A for 10 min)
Adjustment range
5...45 °С
Temperature hysteresis by floor
0,1...10 °С, step 0,1 °С
Measured temperature range
–28...+115 °С
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Maximum power load (for category AC-1)
7 000 VА
Input voltage
230 V ±10%
Weight in the complete set
0,3 kg ±10%
Temperature sensor (in set)
NTC thermo-resistor10 kOhm at 25 °C (R10)
Length of the sensor connected cable
4 m
Maximum extension length of the temperature sensor
20 m
Supported sensor types:
analog:
NTC 4.7, 6.8, 10, 12, 15, 33, 47 kOhm at 25 °C
digital:
D18
Number combinations under heat, at least
100 000 cycles
Number of combinations without heating, no less than
1 000 000 cycles
Wireless networking standard
802,11 b/g/n
One of the ports is used
tcp 9000, 9010, 9020, 9030
Minimum speed of Internet connection
128 kb/s
Operating frequency range
2400-2483,5 MHz
Minimal Internet traffic
30 MB/ms
Overall dimensions (w·h·d)
53 х 85 х 66 mm
Cross section of connection wires
not more than 2,5 mm2
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Installation

Installation

‍Read this document carefully before installing and using the thermostat. This will help to avoid possible hazards, errors, and misunderstandings.

‍The thermostat is designed for indoor installation. The ingress risk of moisture or liquid into the place of installation must be minimized. The ambient temperature during installation must be between 
–5...+45 °C. The installation height of the thermostat should be in the range 0,4...1,7 m above the floor level.

‍The temperature controller should be mounted in a special cabinet, which allows accessible installation and opera­tion. The cabinet must be equipped with 
a standard 35 mm mounting rail (DIN-rail). The tem-perature controller has width of three standard 18 mm modules.

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In order to protect from short circuits and excess power events appearance in the load circuit, it is necessary to install an automatic circuit breaker (CB), which should be installed in the live wire break, as shown on wiring diagram 1.

In order to protect a person from electric shock, a residual current device (RCD) should be installed. The load should be grounded (connected to the pro-tective conductor) for proper operation of the RCD or, if the power supply is two wire, a protective grounding (i.e. load to neutral to the RCD) should be made.

To install the temperature controller you should:
— fix the temperature controller on the DIN-rail;
— supply power, load and sensor wires;
— make a connection according to this manual.

The terminals of the temperature controller are designed for a wire with a cross section not exceeding 16 mm². It is desirable to use a soft copper wire to reduce the mechanical loads on the terminals. The use of aluminum is not desirable. Strip the ends of wires 10 ±0,5 mm. If the stripped end is longer, it may cause a short circuit and, if shorter, can cause an unreliable connection. Use cable lugs. Loosen the terminal screws and insert the stripped end of the wire into the terminal. Tighten the power terminal with moment of 2,4 N·m and sensor terminal — 0,5 N·m. Poor tightening can lead to poor contact and overheating of terminals and wires, and excessive tightening — to damage of terminals and wires. The wires are tightened in the power terminals with a screwdriver with a bit width of not more than 6 mm, and in the terminals for the sensor — of not more than 3 mm. A screwdriver with a bit width of more than 6 mm for power terminals (more than 3 mm for sensor terminals) can cause mechanical damage to the terminals. This may cause to the loss of the warranty.

If necessary the sensor connecting wires may be shortened and extended (for not more than 20 m).

It is necessary for the temperature controller to switch the current to no more than 2/3 of the maximum current specified in the specification. If the current exceeds this value, the load must be connected through a contactor (magnetic actuator, power relay), which is optimized for this current (wiring diagram 2).

Figure 1.
Installation the thermostat and underfloor heating
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Electrical connection diagram

Electrical connection diagram

‍The analog sensor (R10) is connected to terminals 1 and 2. The colors of the wires are not important.

‍The digital sensor (D18) is connected with a blue wire to terminal 2 and a white wire to terminal 1. If the thermostat enters the Timed Emergency Mode, try connecting the blue wire to terminal 1 and the white wire to terminal 2. If the thermostat does not detect the sensor after both attempts, contact the Service center.

‍The supply voltage (230 V ±10%, 50 Hz) is applied to terminals 3 and 4, the phase (L) is determined by the indicator and connected to terminal 4, and the neutral (N) is connected to terminal 3.

‍The load connection wires are attached to terminal 5 and the neutral terminal block (not included).

Important! Install and check the load before installing and connecting the thermostat.

Diagram 1. Connection diagram 
of the thermostat, circuit breaker and RCD
Diagram 2. Connection through 
a contactor (magnetic starter)
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Binding to the app

Binding to the app

— Please note! The thermostat does not work with 5G Wi-Fi networks. During operation, the router always creates two networks: 2.4G and 5G. When binding, be sure to select 2.4G.
— It is not recommended to connect the thermostat to a Wi-Fi network that uses Multi WAN technology.

Status of the indicator
on the thermostat
How to connect the terneo to the iOS, Android or my.terneo.ua
Text version for iOS
Text version for Android
Text version for desktop application my.terneo.ua
How the thermostat works in the presence of the Internet

‍The thermostat is constantly synchronized with the server, executing its commands, receiving the latest settings, and sending telemetry about its status. If you disable remote control of the thermostat, the server can only be used to accumulate statistics (details in Menu). For proper operation of statistics and heating schedule, after connecting to the server, please specify your time zone. Afterwards, the thermostat will automatically update the date and time via the Internet.

How the thermostat works in the absence 
of the Internet

‍The thermostat continues to operate according to the set settings. During this time, you can control the thermostat using the thermostat's buttons or the offline mode in the terneo app. Please note that instead of a fixed internet connection, you can use mobile internet. For this, you will need a separate device (for example, a smartphone) that will act as a Wi-Fi hotspot. After restoring the Internet connection, all settings will be synchronized.

Exploitation

Exploitation

‍After switching on the thermostat will start to display the sensor temperature. If it is below the current set temperature, voltage is applied to the load. The indicator starts to glow red.

‍Use "+" or "–" to change the heating temperature. The screen will first display the operating mode, then the set temperature of this mode.

‍In order to enable (disable) button blocking press the "+" and "–" buttons at the same time for 6 seconds till up to appearance in indicator "Loc" or running line ("unLoc").

Sleep Mode

Hold the middle button for 4 sec until "oFF" appears on the screen. For a complete shutdown, the circuit breaker should be turned off.
To exit the sleep mode, also press and hold the middle button for 4 sec until "on" appears on the screen.

Reset to Factory Settings

Hold "–" for 30 sec until "dEF" appears on the screen. After releasing the button, the thermostat will restart. Please note that after this reset, the Wi-Fi settings will be retained.

Firmware version

Hold "–" for 12 sec — this is for the F2.6 version of your thermostat. After releasing the button, the thermostat will return to its normal mode.

Menu button ""

Menu button "≡"

‍For viewing of necessary section of the menu press certain number of times button "≡". For the selection and change use buttons "+" and "–". 5 seconds after the last push of the buttons, there is a return to the temperature display.

Operating mode
(from the factory "hnd")
Brightness
(from the factory 6, adjustable range 0...9)
PIN-code or local IP
Wi-Fi operating mode |access point control|(from the factory mode Access Point "AР")
Correction
(from the factory is 0, range of change ±9.9 °C, step 0.1 °C)
Power of the connected load
(factory default: 2.0, adjustable range: 0,01...25.0 kW, step length depends on the power)
Sensor type
(factory setting 10r)
Blocking remote control of the thermostat
(from the factory blocking changes via the local network "LAN")
System menu item
(Does not require configuration)

Possible issues and solutions

Possible issues
and solutions

The thermostat does not display PIN code. Blue indicator on controller is constantly on
LED off, controller offline in app
The screen displays "Ert" |error temperature|
When pressing the buttons on the screen, "Lbt" |low battery| is displayed
Screen is flashing "oht" |overheat|
Screen displays "OCF" |open circuit floor| or "SCF" |short circuit floor|
The load is off, the screen and indicator are not lit
The thermostat does not respond to changes made in the app
Incorrect password when connecting to the Wi-Fi network created by the thermostat
Preheating does not work or works incorrectly
The heating does not turn off, and the set heating temperature remains unachieved
Connection error through Android or iOS apps, and the indicator is glowing blue

Additional information

Additional information

Technical support chat
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Version of instruction F26. Previous version F24
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